Shipping and Returns

Home Delivery

  • Shipping price: 30 ILS
  • Orders will arrive between 1-4 business days**  Due to COVID-19, there may be delays in shipment and orders may take up to 7 business days.

Exchanges

  • Exchanges will be accepted up to 14 days within the date in which the order was placed.
  • Exchanges can be made, within the accepted time, at no additional cost. 
  • Exchanges will be accepted only if the product is in good condition and has not been used in any way, with no damage or defect of any kind. The product must be exchanged with the original packaging and all tags must still be attached to the item. 

Returns

    • Returns will be accepted up to 14 days within the date in which the order was placed. 
    • Upon returning you will receive a refund to the credit card- with a deduction of 5% of the order total (cancellation charge- based on the consumer protection regulations)
    • The customer will not be entitled to a refund of the shipping fee paid by him/her. 
    • Returns will be accepted only if the product is in good condition and has not been used in any way, with no damage or defect of any kind. The product must be returned with the original packaging and all tags must still be attached to the item. 

Comments

**Business days are Sunday-Thursday and do not include the day of purchase, Fridays and Saturdays, holiday eves and holidays.
**During the months of November and December, shipping may take up to 7 business days.
**There may be delays in shipment in the case of distant locations such as: Eilat, Arava localities, settlements beyond the Green Line and Ramat Hagolan. We commit to delivering orders to these locations by 12 business days at latest.
*Refunds will be processed by up to 14 days from the return date with a deduction of 5% of the order total, and returned to the credit card of which the order was placed. It will be returned in the same form as the original transaction (meaning: a transaction that was made in payments will be refunded in the same number of payments, and transactions made in one payment will receive the refund fully at once.). There is no need to contact your credit company in order to cancel the transaction- we will take care of it for you.
*Based on the Ministry of Health’s regulations: wigs, socks and undergarment tights, underwear bottoms and bathing suit bottoms- are not subject to return.

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